Support
Answers to common questions. If yours isn't here, call or email us.
Getting started
How do I get access?
Tell us which devices your staff use and we'll set your team up. Email info@metricathlete.com or call +27 82 788 9133.
Which devices does the app run on?
iPhone, iPad, Android, Mac and Windows. There is also a web app at app.metricathlete.com for reviewing sessions, players and load in a browser.
Where can I read what each metric means?
Every metric has a page in the Metrics section of this site, with its definition and how it is calculated. The app also has a Metrics Glossary under your profile.
Pods and syncing
How do I get data off the pods?
Sync them over Bluetooth with the mobile app at the field, or through the desktop app. The web app cannot sync pods.
Can I import sessions from another GPS system?
Yes. Open a session and choose Import GPS Data. The app reads CSV exports from Catapult (OpenField or Vector), STATSports APEX and PlayerTek.
Do imported sessions show every metric?
Not always. The app only shows what the export contains. A metric the other system does not report shows as not measured, never as zero.
Windows app
Windows says it protected my PC. What do I do?
Choose More info, then Run anyway. The app needs Windows 10 or 11.
How do I update the Windows app?
You don't need to. The app updates itself after the first install.
Reports and data
Can I export reports?
Yes. Sessions export as PDF, CSV and Excel reports from the desktop app.
Can I split a session into drills?
Yes. Plan drills and match periods, split a session afterwards, and read metrics for each part.
Your account
How do I remove my account?
The Remove your account page explains how, and what is removed or kept.
Still stuck?
Tell us what you were doing and which device you were on.
- Call
- +27 82 788 9133